At Factory of Sight for Glasses, we aim to deliver every order with the same attention to detail and elevated experience that defines our brand.
These guidelines outline how your order is prepared, shipped, and received—ensuring a smooth and reliable delivery process from start to finish.
Bullet Delivery (Express): 2 to 4 hours
Cash on Delivery (COD): AED 20 surcharge
Same-Day Delivery Cut-Off: Orders placed before 4:00 PM
Free Delivery: For orders of AED 1,000 and above
International Shipping Fees: Calculated at checkout
Standard Delivery (1–2 Days): AED 20
Same-Day Delivery: AED 26
Bullet Delivery (2–4 Hours): AED 65
Orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays).
Once your order is confirmed, you will receive an Order Confirmation Email.
When your order is shipped, you’ll receive a Shipping Confirmation Email containing your tracking details.
We proudly offer worldwide shipping, bringing Factory of Sight collections to customers around the globe.
Delivery Time: 3–5 business days (depending on destination)
Shipping Rate: Automatically calculated at checkout
Customs & Duties: Any import duties, taxes, or customs fees (if applicable) are the responsibility of the customer
Once your order is dispatched, a tracking link will be sent to your email.
You can track your shipment in real time through the carrier’s website.
We do not deliver to P.O. Boxes or APO/FPO addresses.
Some products may have shipping restrictions due to local regulations or carrier limitations.
Lost or Stolen Packages:
If your tracking indicates delivery but you have not received your package, contact us at info@factoryofsight.com. Our team will assist you in coordinating with the delivery provider.
Damaged Packages:
If your order arrives damaged, please contact us within 48 hours of delivery. Include clear photos of the damaged item and packaging so we can review and resolve the issue promptly.
For any inquiries regarding your order or delivery, our support team is here to assist you.
Email: info@factoryofsight.com
Hours of Operation: Monday to Friday, 9:00 AM – 5:00 PM (UAE Standard Time)
Thank you for choosing Factory of Sight — where fashion meets clarity, and every delivery reflects our commitment to style and experience.
