Privacy Policy

Last Updated: [13-11-2025]

This Privacy Policy explains how Factory of Sight for Glasses (“the Site,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from factoryofsight.com (the “Site”) or interact with us through our services.
By accessing or using our Site, you agree to the practices described in this Privacy Policy.

1. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technologies, or applicable UAE laws and regulations.
Any updates will be posted on this page with a revised “Last Updated” date.

2. Information We Collect

We collect personal information to operate efficiently, process orders, and provide you with the best possible service.
The type of data we collect depends on how you interact with us.

a. Information You Provide

You may provide us with:

• Full name, address, phone number, and email address
• Billing and shipping details
• Account login credentials (if you create an account)
• Order and transaction history
• Communication records such as messages, feedback, or inquiries

b. Information We Collect Automatically

When you visit our Site, we may automatically collect:

• Device type, browser, and operating system
• IP address and general location (city, country)
• Website usage data (pages visited, time spent, actions taken)

We also use cookies and similar technologies to enhance your browsing experience, analyze traffic, and improve performance.
You can disable cookies through your browser settings, though certain site functions may be affected.

c. Information from Third Parties

We may receive information from:

• E-commerce and hosting platforms
• Payment processors (for order completion)
• Logistics partners (for deliveries)
• Marketing and analytics tools (to understand customer preferences)

All third-party partners are required to handle your data securely and in compliance with this Privacy Policy.

3. How We Use Your Information

Your personal information is used to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send updates related to your purchases or account
• Improve our products, services, and website experience
• Prevent fraud or unauthorized transactions
• Send marketing communications (only if you opt-in)

We do not sell your personal information to third parties.

4. Sharing of Personal Information

We may share your information only when necessary to deliver our services or comply with UAE laws, including with:

• Service providers (payment processors, delivery partners, IT providers)
• Professional advisors or regulators, when legally required
• Business partners in cases of mergers, acquisitions, or similar transfers

All partners are bound by strict confidentiality and data protection obligations.

5. Security

We take the protection of your personal information seriously.
All data is stored on secure systems, and we use encryption and access controls to prevent unauthorized access, loss, or misuse.

However, no online system is completely secure, and we encourage you to protect your account details carefully.

6. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill orders and provide services
• Comply with applicable UAE laws and regulations
• Resolve disputes or enforce agreements

Once data is no longer required, it will be securely deleted or anonymized.

7. Your Rights

Under UAE data protection principles, you have the right to:

• Access your personal information
• Request correction of inaccurate or outdated details
• Request deletion of your data (where legally permissible)
• Withdraw consent for marketing communications

To exercise these rights, contact us at info@factoryofsight.com.
We may request proof of identity to verify your request before proceeding.

8. Children’s Data

Factory of Sight does not knowingly collect personal data from individuals under the age of 16.
If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

9. International Transfers

Your personal information may be processed or stored outside the UAE by trusted third-party service providers.
All such partners are required to implement adequate data protection measures to ensure your information remains secure.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Factory of Sight
Abu Dhabi, United Arab Emirates
Email: info@factoryofsight.com